Privacy Policy

jwn7 ("we", "us", or "our") is committed to protecting and respecting the privacy of every player who uses our online gaming platform at jwn7.app. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this document carefully to understand our practices regarding your personal data.

This Privacy Policy applies to all players registered with jwn7, including those who access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh. By registering an account or using our services, you confirm your acceptance of the data practices described in this policy.

To provide you with a safe, personalised, and fully functional gaming experience, jwn7 collects several categories of personal information. This information is gathered at registration, during account activity, and through your interaction with our platform:

• Identity data: full name, date of birth, and national ID or passport number (collected for KYC verification purposes).
• Contact data: mobile phone number (used for bKash, Nagad, and Rocket payment verification and account communications).
• Financial data: deposit and withdrawal transaction records, payment method details, and account balance history, retained for anti-money laundering compliance.
• Technical data: IP address, device type, browser version, operating system, session duration, and pages visited — used to detect fraud and improve platform performance.
• Gaming activity data: betting history, game preferences, wagering patterns, and bonus usage — used to personalise your experience and meet responsible gaming obligations.

We collect only the minimum data necessary to deliver our services safely and efficiently. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data.

The personal data collected by jwn7 is used exclusively for the following legitimate purposes:

• Account management: to create, verify, and maintain your jwn7 player account, including KYC identity checks required before processing withdrawals.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved payment channels in Bangladesh.
• Personalisation: to tailor your gaming experience, present relevant promotions (such as BPL and T20 season offers), and recommend games aligned with your preferences.
• Security and fraud prevention: to monitor account activity for suspicious behaviour, detect unauthorised access attempts, and protect the integrity of our platform.
• Legal compliance: to fulfil anti-money laundering obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by applicable law.

jwn7 processes personal data only where a lawful basis exists. The primary legal bases we rely upon are:

• Contractual necessity: processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legitimate interests: processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Legal obligation: processing required to comply with applicable laws, regulatory requirements, and court or government orders, including anti-money laundering regulations.

jwn7 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following strictly limited circumstances:

• Payment service providers: we share transaction data with bKash, Nagad, Rocket, and other approved payment processors solely to facilitate deposits and withdrawals on your behalf.
• Regulatory and law enforcement authorities: we may disclose information where required by law, including responses to lawful court orders, subpoenas, or requests from financial regulatory bodies.
• Technology and security service providers: we may share limited technical data with trusted third-party service providers (e.g., fraud detection vendors, cloud hosting providers) who process data on our behalf under strict data processing agreements.

All third-party providers engaged by jwn7 are contractually obligated to protect your personal data and are prohibited from using it for any purpose beyond the specific service they provide to us.

jwn7 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include:

• SSL/TLS encryption applied to all data transmitted between your device and our servers, ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based permissions enforced across all systems.
• Regular security reviews and vulnerability assessments of our platform infrastructure to identify and remediate risks before they can impact players.

Despite these measures, no method of internet transmission or electronic storage is completely secure. While we strive to protect your personal data using commercially reasonable means, we cannot guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action to secure your account.

jwn7 uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse platform usage patterns. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate and use our platform, helping us identify areas for improvement and optimise the user experience.
• Preference cookies: used to remember your language settings, display preferences, and other personalisation choices so you do not need to re-enter them on each visit.

We do not use advertising or retargeting cookies. Our cookies are limited strictly to those necessary for platform operation, analytics, and user preference retention. No cookie data is sold or shared with advertising networks.

jwn7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of your active account plus a minimum of 5 years after account closure to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years from the date of the transaction; technical and usage logs are retained for up to 12 months and then deleted or anonymised.

When your personal data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. You may request early deletion of your data subject to our legal retention obligations by contacting our support team directly.

As a player on the jwn7 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team with proof of identity:

• Right of access: you may request a copy of the personal data jwn7 holds about you, along with information about how it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction without undue delay.
• Right to erasure: subject to our legal data retention obligations, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restriction of processing: you may request that we limit how we use your data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

jwn7 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you promptly and explain the reason for the extension.

jwn7 is an adult gaming platform strictly intended for players aged 21 and above. We do not knowingly collect, process, or store personal data from any person under the age of 21. If you are under 21, you must not use our platform or provide any personal information to us.

If jwn7 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete such data and close the associated account. Parents or guardians who believe their child has registered with jwn7 should contact our support team immediately.

The jwn7 platform does not contain links to external third-party websites. All navigation on our platform remains within the jwn7 ecosystem. However, should you arrive at any third-party site through channels outside our platform (such as a search engine result), please be aware that we have no control over the content or privacy practices of those sites. jwn7's Privacy Policy applies exclusively to data collected through our own platform at jwn7.app and does not extend to any third-party service or website.

jwn7 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will notify registered players by displaying a prominent notice on the platform for a minimum of 7 days before the updated policy takes effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the jwn7 platform after any policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure and data deletion in accordance with our retention policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jwn7 handles your personal data, our dedicated support team is available 24/7 in English. We aim to respond to all privacy-related queries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Please contact us via the support channel available on the platform. Include your registered username and a clear description of your privacy query or request. Email: [email protected] (plain text — not a clickable link).